We respect your privacy rights in relation to the use of the system managed by PT Dua Surya Dinamika (“DSD“, “us“, ” we“, or “our“) (“System“”). We take all necessary steps to protect any information you provide to us.
I. Personal Information that we collect
a. Personal contact information to contact you directly, such as name, e-mail address, phone number;
b. Demographic information, such as date of birth, age, gender, location (i.e. zip code, city and country and geo-location);
c. Login information, such as login ID/e-mail, username and password;
d. Information related to purchase/booking;
e. Log information, such as IP address, browser type, operating system, nationality, pages visited, your mobile carrier, device information and search history as well as other Internet usage related information;
II. How we use your Personal Information
We may also collect, hold, use and disclose your Personal Information to offer you the best services that will be suitable for your preferences. In addition, we may also collect, hold, use and disclose your Personal Information for the following purposes:
a. Invite you to provide a review on the content of the System;
b. Notify you of any transaction or activities occurred within the System or other system linked to our System;
c. Inform you on any other activities, information, and programs that is related to our services;
d. Process and respond to enquiries and feedback received from you;
e. Contacting you regarding your use of, and access to, the System;
f. Measuring and improving your customer experience and satisfaction;
g. Resolving disputes, collecting outstanding payment and troubleshooting;
h. Marketing purposes, either digital or conventional, which includes but not limited to, social media, display advertising, Search Engine Optimization (“SEO“), and Search Engine Marketing (” SEM“);
i. When you subscribe to our newsletter, sending you our newsletter containing new products, special offers, and surveys or other information which we think you may find interesting;
j. Any other purposes that we notify you of when we collect the Personal Information.
III. Disclosing your Personal Information
a. Provision of services:
We disclose your Personal Information when necessary to third parties helping us to be able to provide you the services on the System.
b. At your request:
We disclose your Personal Information to a third party when you request us to do so.
c. Disclosure of Personal Information for legal purposes and protection of the Application and others:
d. Service Providers:
We use third-party service providers to perform certain services on our behalf, such as processing, storing, maintaining, transmitting, and analyzing data. We may provide your Personal Information to these third-party service providers should we believe the information is necessary for them to perform their duties. These third-party service providers are contractually restricted from using Personal Information for any other purpose and required to comply with all applicable laws with respect to the Personal Information they receive.
e. As otherwise permitted by law:
We may disclose your Personal Information to a third parties as otherwise permitted by the applicable law in Indonesia.
IV. Data Retention and Security
As the security of your Personal Information is particularly important to us, we are committed with our best effort to protect the Personal Information that we collect. We maintain physical, electronic, and procedural safeguards that comply with applicable privacy and data security laws and regulations to guard your Personal Information. We will take our best effort to protect your Personal Information against loss or unlawful use by providing appropriate technical and organizational measures.
VI. Transfer of business
In the event of change of control or ownership of DSD’s business or group of companies (or a potential change of control or ownership), then your Personal Information may be disclosed and transferred as part of the transaction or potential transaction.
If you have a complaint regarding the treatment of your Personal Information by us, please contact us at our contact details listed below. We will treat your complaint confidentially. We will contact you within a reasonable time after receipt of your complaint to discuss it and to outline options regarding how your complaint may be resolved.
IX. Contact Details
Generali Tower 10th Floor Unit A
Gran Rubina Business Park
Jl. HR. Rasuna Said
E-mail : email@example.com
Telephone : +62 21 2251 3851